About us Zephyr is a well-established consultancy providing business and ICT solutions to a wide variety of clients and industries in the greater Wellington region, including SMEs, professional associations, not-for-profits and government. We are known for our expert, pragmatic, and high value solutions, and our thoroughly human approach.
Since 2004 we have been proud to partner with some of the region's most successful organisations, powering them on to greater things.
About the role If you enjoy solving complex technical problems, sharing what you know and helping shape where our managed services business goes next, you'll find plenty to get stuck into here. Reporting to our ICT Managed Services Manager, you'll be a senior technical person on our team; someone clients turn to for complex escalations, major projects and security incidents. You’ll help us deepen our Microsoft security capability, build towards a more security-led MSP model and bring practical ideas for improving how we protect and better serve our clients.
Day to day you’ll: - Lead migrations and infrastructure projects, from design and SOW to review
- Drive a security-first approach: investigate alerts and implement hardening, MFA and Conditional Access
- Mentor systems engineers and service desk colleagues, and lead technically during incidents
- Design and run Microsoft 365, Entra ID and Azure, including cloud migrations
- Own major incidents to resolution as the escalation point for complex Level 2/3 issues
- Maintain Windows Server, AD, Hyper-V and VMware, backup, firewalls and networks
- Continuously improve our services by fixing recurring problems and improving standards and documentation
About you You’re practical, patient and love helping others lift their capability. You stay calm under pressure, even when priorities compete, and you’re curious about where security services can go next. With a strong customer service ethic, you enjoy building trust with clients by helping them get more from their infrastructure and make confident technology decisions.
You'll also bring:
- At least 3 to 4 years in systems engineering or help desk, ideally in an MSP or similar client support environment
- Strong Microsoft 365 skills, including Entra ID, Conditional Access and Exchange
- Azure experience, including virtual machines, storage and networking
- Infrastructure experience across Windows servers, virtualisation and networking
- Security knowledge across EDR, ITDR, email security, incident response and hardening
- Confidence communicating with technical teams and executive-level clients
- A knack for spotting client needs and recommending practical solutions
We’re a small team, so personality and fit matter as much to us as the skills you bring. If you’re a capable engineer who doesn’t tick every box above but is keen to grow your career in managed services, we’d love to receive your application. Join us Zephyr has an open and inclusive culture where everyone on our team is treated like family. Our team are collaborative; we share information freely, support one another, and like to have a good time! We value and recognise our team for their contributions and ideas and enjoy plenty of social events that keep us all connected. You'll have great training opportunities, conference and vendor exposure, plus financial bonuses for achieving approved certifications.
If you’re keen to be part of a motivated, market leading organisation, apply with your CV and a cover letter telling us a bit about you and what you’d bring to the role. If you’d like to find out more before applying, please contact Stacey Aubry on
[email protected].
We’ll be reviewing and progressing applications as they are received, so apply today!
Applications close 24 November 2026.