Account Manager

Eat coffee for breakfast?
Our mission is simple: to enhance people’s lives by cultivating greater connection, creativity, and collaboration. We are dedicated to delivering Supreme moments by backing great cafés with exceptional service and training. If you believe exceptional coffee helps to raise the bar, and you thrive on seeing your customers succeed, you belong with us!

About the role
As an Account Manager, your mission is to elevate both our customers’ businesses and the Coffee Supreme brand to new heights. You will embody our values:

• Nurture Supreme Relationships: Act as a trusted partner and advisor to our café customers.
• Take Ownership: Deeply understand our customers' needs and take responsibility for their commercial success.
• Be Courageous, Curious & Creative: Drive customer growth with innovative solutions and fresh thinking.
• Take Coffee Seriously, but Not Too Seriously: Deliver exceptional service and training with a lighthearted, purpose-driven approach.

This is a dynamic, dual-focused role where you will take the lead on a portfolio of clients for all commercial matters and be the frontline expert delivering exceptional coffee training. You are customer-centric, business-focused, and expected to add significant value through your knowledge and experience.

Key Responsibilities

Nurture & Grow Customer Success (Account Management):

• Establish and maintain strong, strategic relationships with customers in your portfolio.
• Develop a deep understanding of each customer's unique needs, challenges, and goals to tailor support.
• Be the lead advisor on commercial matters: new equipment, coffee/service pricing, and new product integration.
• Develop and execute a “toolkit” of strategies to grow the profitability and commercial health of existing accounts.
• Maintain accurate customer records and follow-up actions using the CRM.

Deliver Exceptional Training & Quality:

• Create and carry out a regular, scheduled visit programme to actively engage with customers.
• Organise, schedule, and deliver professional training to our café customers, ensuring they make outstanding coffee using approved CS techniques.
• Provide detailed, constructive feedback and advice on improving their coffee programme (e.g., reducing wastage, streamlining processes, improving speed).
• Conduct in-house training and coaching for other Coffee Supreme staff to build company knowledge.

Drive New Business (Sales Programme):

• Proactively seek and establish meaningful connections with potential new customers, in line with the company strategy.
• Respond to new business enquiries, presenting the value of a partnership with Coffee Supreme.
• Construct and present customer offers, following set processes and liaising with internal departments to ensure smooth execution.

About the person
Building relationships, supporting our customers and connecting people are at the heart of the role. We're looking for a confident and driven individual who is genuine, humble, and effective working autonomously.

To get your foot in the door, you'll need top-notch barista skills, great coffee knowledge and ideally know your way around La Marzocco machinery and Mythos or Mazzer grinders. You'll have a minimum of two years' hospitality experience and ideally have worked in a management position. Being connected to an existing network of local café owners and baristas will be a huge advantage.

This role will suit someone who is super passionate about coffee and the hospitality industry, and who is engaging, confident and self-motivated. You'll need to be a great communicator with a sense of hustle and a positive outlook.

The successful applicant will:

• Have a high level of espresso-making skills in a commercial environment; this is non-negotiable.
• Have strong customer service skills and an ability to relate to people from all walks of life.
• Have strong commercial acumen and the ability to discuss P&L with café owners.
• Have established networks and knowledge of the local hospitality industry.
• Have excellent communication skills, both written and verbal.
• Be a proactive self-starter with good time management skills and relentless attention to detail.
• Muck in with the team and be effective working autonomously.
• Have a full, clean driver's licence.
• Identify with our brand and values.

Additional details
This is a full-time role. Ordinary hours of work usually fall between 7.30am and 5.00pm, Monday to Friday, but some hours outside of this will be required from time to time depending on our customers' needs, as well as events we are running or participating in.
A fully maintained company vehicle is part of the salary package, along with a mobile phone allowance and laptop.

What We Offer

• A staff coffee allowance and team discounts
• Paid time off for volunteering
• A vibrant and supportive team culture
• Opportunities for growth within the Coffee Supreme network
• A role at the heart of New Zealand’s specialty coffee community

Coffee Supreme is a certified B Corp and an equal opportunities employer. No person will be denied employment on the basis of race, age, sex, or religion.

How to apply
If you take coffee seriously (but not too seriously), and you're ready to back great cafés with great service, apply today with your CV and a cover letter telling us a bit about yourself and why you'd be a great fit at Coffee Supreme.
  
We've partnered with Kin to fill this very exciting role. If you would like to hear more about the role or have some questions before applying, please contact Kuntal for a kōrero, 021 026 39399 or email [email protected]. 
  
We're screening applications as they come in, so we encourage you to apply as soon as possible. Applications close on 27 June 2026