About Storypark
Storypark creates tools for educators, early childhood education services, and families to collaboratively document, share, discuss, and strengthen the learning and development of children. Our purpose is to help every child fulfil their unique potential by connecting and empowering the community around them.
We are well-established as market leaders in the early childhood online education space in New Zealand and Australia. And more recently have established a presence in Canada.
We’re now on a mission to deepen the impact our product makes even further. Expanding our platform to provide a centralised tool for managing ECEC organisations, all in one place.
The Role
Are you a customer-obsessed, tech-savvy person who thrives on solving problems and delivering exceptional service?
As our Customer Support Specialist, you’ll join a dedicated, passionate and supportive team who ensure our customers receive nothing short of amazing service. You’ll be a problem solver and a customer champion.
This is a fixed term contract ending October 2026 covering for a team member about to embark on parental leave. While we know you will love joining us in our Wellington office, we are also open to this role being completely remote – so where ever in New Zealand you live, we’d love to hear from you if our purpose connects with you.
What You’ll Be Doing: - Serve as a primary point of contact for customers via chat, email, and phone.
- Provide accurate, empathetic, and timely responses to customer inquiries.
- Troubleshoot and resolve technical or account -related issues
- Guide customers through product features, ensuring they get maximum value
- Document all interactions and maintain detailed records
- Identify themes and share feedback to continually improve customer experience.
- Contribute to internal knowledge base and customer-facing support articles.
- Uphold service level agreements (SLAs) and maintain a high standard of professionalism.
What You’ll Bring - Previous experience in a customer support, service, or contact centre environment.
- Strong communication skills, both written and verbal.
- Empathy and patience, especially in challenging situations.
- Ability to quickly learn new software tools and product features.
- Strong problem-solving skills and attention to detail.
- Comfortable multitasking in a fast -paced, high-volume environment.
- Familiarity with technical support tools
Ideally you will also have: - Experience in a SaaS or technology-based customer support environment.
- Background in education, childcare, or community-based services
- Ability to communicate effectively with diverse groups of users.
- Interest in contributing ideas to improve processes and customer experience.
Working at Storypark
We strive to create a respectful, caring, safe and inclusive culture and are proud to be an equal opportunity employer. We love that we can celebrate different perspectives, this makes us a stronger team. We welcome people from diverse backgrounds to join us.
In joining our team you’ll enjoy:
- Be part of a high-growth company where your work truly matters.
- If Wellington based – a fantastic office and hybrid working environment
- Join a hugely collaborative and supportive team
- Career development pathways
- Birthday leave. Enjoy a paid day off for your birthday
- Knowing your work is making a difference to children, families and educators across the globe
- Regular compensation reviews - great work is rewarded!
We think you’ll like it here, a place where your own potential will be nurtured as you play an instrumental part in our customer’s experience and our growth in ANZ
What next?
We’ve partnered with Kin to fill this exciting role. If you want to play an instrumental part in supporting awesome products that really make a difference, then click apply now or contact
[email protected] for more information. We’ll be reviewing applications as we go, so apply today.