A bit about us... If you live in Wellington, we’re sure you will have heard of us - perhaps you even use our product! Snapper is the magic way to pay, that's safer than cash, and fast.
We’re also an organisation who are committed to creating seamless user experiences, and brilliant customer care.
Here at Snapper we have a vision to create excellent experiences in public transport that accelerate the journey to a sustainable world. In Wellington, we enable public transport commuters to pay for their travel to get to where they need to go.
We’re a close-knit team who love what we do, and we’re looking for someone special to join our team.
Our Values - Being Resilient. Using a positive mindset to handle change.
- Acting with Integrity. Being open and honest with each other. Fostering a safe space for the sharing of our thoughts and ideas.
- An Innovative outlook. Looking at problems through as many lenses as we can. Applying it to people, processes, personal development, etc; not just code. We expect this as individuals and collectively.
- Collaborating. Anything of value happens through a team. No one person has all of the skills to solve our customers' problems. We’re inclusive and open to all voices.
- Building Excellence. Not to be confused with perfection. Making sure measures are clear and fit for purpose. And celebrating it as we go.
A bit about you… We're searching for an experienced Customer Care Specialist to join our team. You're someone who naturally puts the customer at the heart of everything you do.
In this role, you'll need to have great attention to detail, enthusiasm, resilience, and confidence in tech and communication.
Ideally you’ll: - Have experience in a customer focussed or contact centre-based role.
- Be a team player, always willing to pitch in and help out
- Be a quick-learning, tech-confident multi-tasker who can navigate multiple software platforms.
- Have a great sense of initiative, paired with the ability to follow set procedures and policies.
- Be social media-savvy.
- Have excellent written and verbal communication, with the ability to adjust for different mediums and audiences.
- Thrive in a changing environment where continuous growth and improvement is encouraged.
We are looking to fill a role with the following hours:
Monday - Friday, 8am to 5pm (including 1 hour lunch break). We've partnered with Kin to help us find our new team member. If this sounds like you, please click on the 'apply’ button and send us your CV and cover letter telling us more about you and why you'd be great in this role.
If you have any questions before applying, reach out to
[email protected] Applications close as soon as we find the right person, so apply today!