A bit about us... If you live in Wellington, we’re sure you will have heard of us - perhaps you even use our product! Snapper is the magic way to pay, that's safer than cash, and fast.
We’re also an organisation who are committed to creating seamless user experiences, and brilliant customer care.
Here at Snapper we have a vision to create excellent experiences in public transport that accelerate the journey to a sustainable world. In Wellington, we enable public transport commuters to pay for their travel to get to where they need to go.
We love what we do, and we’re looking for someone special to join our team.
Our Values - Innovation - Progress, agility, learning and continuous improvement
- Collaboration - Teamwork and responsibility
- Integrity - Trust, honesty, responsibility, commitment and faith
- Resilience - Making a difference, empathy, determination and ambition
- Excellence - Quality, reliability, customer experience and delight
A bit about you…We're searching for an experienced Customer Care Specialist to join our team. You're someone who naturally puts the customer at the heart of everything you do.
In this role, you'll need to have great attention to detail, enthusiasm, tech confidence, and be a team player.
Ideally you’ll: - Have experience in an administrative or contact centre-based role.
- Be a quick-learning, tech-confident multi-tasker who can navigate multiple software platforms.
- Have a great sense of initiative.
- Be social media-savvy.
- Have excellent written and verbal communication, with the ability to adjust for different mediums and audiences.
- Thrive in a changing environment where continuous growth and improvement is encouraged.
We are looking to fill a role with the following hours:
Monday - Friday, 9am – 6pm (including 1 hour lunch break).
We've partnered with Jo at Kin to help us find our new team member. If this sounds like you please click on the 'apply now' button with your CV and cover letter and let us know more about you and why you'd be great in this role.
Applications close 1 May 2024.