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Service Desk Analyst

Listed 9 days ago

About us
Megabyte is not your typical IT company. Our team are fuelled by the common goal to support our clients with IT support services in a way that is expert, responsive, and thoroughly human. We work with a wide range of clients across Aotearoa, New Zealand, who rely on us to keep their systems up and running, secure, and fit for purpose.
We are looking for a talented Service Desk Analyst to join our small, close-knit team based in Wellington.
About the role
Our Service Desk Analyst team are the life-blood of our business. We value them for their exceptional technical expertise and their ability to build enduring relationships with our clients (and some of them are mean table tennis players too!). A typical day for this team includes:
  • Providing remote and on-site IT support to clients and senior engineers
  • Identifying technical solutions to meet the unique needs of our clients
  • Maintaining and developing trusted customer relationships
  • Assisting with major client infrastructure projects
  • Accurately maintaining records within our system
  • Contributing to the growth of our offering and overall business
About you
We’re looking for someone special for this role. As a small, nimble business we pride ourselves on the exceptional, high touch experience we offer our clients. To be successful in this role you will need to have:
  • An A+ certification or equivalent
  • At least 2 years’ experience in the IT industry supporting Microsoft environments
  • Exceptional communication skills on all fronts
  • A passion for customer service
  • A natural talent for problem solving
  • A love for learning and continuous education
  • A full New Zealand driver’s licence
What we offer
Our team are sporty and social and we love what we do. We offer flexible working, a wellness benefit, and team rituals that keep us all connected. If you’re a talented Service Desk Analyst and want to be part of a relaxed, fun team, we’d love to hear from you!
Please apply now with your CV and a cover letter letting us know why you'll be a terrific addition to our team, and the best person for this job.  We’ve partnered with Kin to fill this exciting role. For more information please contact Stacey Aubry on [email protected]
Job type
  • IT & Telecomms
  • Permanent / Full Time
  • Wellington