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Client Service Specialist

Listed 11 days ago

A bit about us... 
Farm Focus is the leading provider of farm management software in New Zealand. We are a 100% kiwi owned agribusiness company with over 30 years’ experience in the development of software for the rural sector. With more than 10,000 farmers and businesses throughout New Zealand and Australia using our software, our role is to help them to measure and manage their business performance and make better decisions for their future. 
The recent release of our next generation solution almost completes our evolution to a fully cloud based SaaS business. But there is still plenty to do and we would love you to come and join us on the journey. 
We aim to keep our customers at the heart of everything we do and are looking for a Client Services Specialist to join us on our mission. If that’s you, read on! 
The role 
Based in our Masterton office, the Client Services Specialist is a pivotal part of our business and provides exceptional service to our customers. Every day, you will be building strong relationships with our customers and assisting them with queries in a timely way. You will also be the one to share information with customers about new products and services that may help them with their farming or agricultural business.  Day to day this role will:   
  • Engage with customers over the phone, email and chat to resolve issues and problem solve 
  • Escalate issues when appropriate to the CST Manager 
  • Share customer feedback with the CST Manager to assist with product or process improvements 
  • Look for ways to add value to customers by suggesting additional products  
  • Keep up to date with our product, including any new features or upcoming releases 
  • Share knowledge with the wider Client Services Team and contribute to our collaborative culture   
About you 
You will be a natural when it comes to engaging with a variety of people and have a customer-centric approach to your work. While it is desirable that you come from a farming or accounting background, it is not essential, however it is critical that you can connect with our customers quickly! Along with your ability to be a self-starter who is motivated and passionate towards providing exceptional customer service, you will also have:   
  • Proven experience in a service centre environment 
  • Excellent communication skills, both written and verbal 
  • An ability to pick up new technologies and technical concepts quickly 
  • An analytical approach towards problem solving 
  • A highly organised and proactive approach to your work 
  • A drive towards promoting our product in a positive way 
  • A background in farming or agriculture would be an advantage.   
Our CST are a busy team and will need someone who can hit the ground running.  In return we offer a supportive and flexible environment where you will have room to learn and grow. 
If you think you have what it takes, then what are you waiting for?  We have partnered with Kin to fill this exciting role. If you have any questions, or would like to apply, please email Nikkie White on [email protected]  We are reviewing applications as we go, so apply now!
Job type
  • Call Centre & Customer Service
  • Permanent / Full Time
  • Masterton